Terms and Conditions

These Terms and Conditions govern the provision of services and hire of equipment by Amanda Fisher trading as Dreamtime Teepees, ABN 19 469 195 785 (referred to in these Terms and Conditions as “Dreamtime Teepees”) to the person making the booking (the “Customer”). The items supplied or hired by Dreamtime Teepees as part of the Customer’s booking are referred to as the “Equipment”. The services provided may include delivery, setup, styling, party services, hire and collection, as applicable to the Customer’s selected package (the “Services”). The booking agreement between Dreamtime Teepees and the Customer comprises the Customer’s booking details, agreed package or quotation and these Terms and Conditions (the “Contract”). By submitting a booking and paying the required booking deposit, the Customer acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions. The Contract comes into effect once Dreamtime Teepees has received the required booking deposit and confirmed the booking with the Customer.

1. DEPOSIT

(i) A $100 booking deposit is required at the time of booking to secure the Customer’s requested party date. The booking deposit will be applied towards the total cost of the booking. (ii) A party date is not confirmed or reserved until Dreamtime Teepees has received the required booking deposit and confirmed the booking with the Customer. (iii) The booking deposit is non-refundable where the Customer cancels the booking, subject to the cancellation provisions contained in these Terms and Conditions and any rights the Customer may have under the Australian Consumer Law. (iv) The remaining balance of the booking fee must be paid in accordance with the payment terms provided by Dreamtime Teepees.

2. PAYMENT

(i) The remaining balance of the booking must be paid in full 14 days prior to the party or event date, unless otherwise agreed in writing by Dreamtime Teepees. Payment is to be made by Electronic Funds Transfer or another payment method approved by Dreamtime Teepees. Dreamtime Teepees reserves the right to cancel the booking if full payment has not been received by the due date. (ii) The total booking price will be based on the party package selected, final number of guests, delivery requirements and any additional extras or services requested by the Customer. Final guest numbers, party theme, package and additional extras must be confirmed no later than 14 days before the party date, at which time the remaining balance becomes payable. Changes requested after this date are subject to availability and approval by Dreamtime Teepees. Additional guests or extras may incur additional charges. Once final numbers and services have been confirmed, reductions in guest numbers or removal of booked items may not result in a refund or reduction in the agreed booking price, subject to the Customer’s rights under the Australian Consumer Law.

3. CANCELLATION OR RESCHEDULE

(i) If the Customer cancels the booking more than 14 days before the scheduled party date, the $100 booking deposit is non-refundable. At Dreamtime Teepees’ discretion, the deposit may be transferred to one alternative party date within 90 days of the original booking date, subject to availability. Only one reschedule is permitted per booking, unless otherwise agreed by Dreamtime Teepees or provided for under Section 12 (Illness or Emergency Rescheduling). (ii) If the Customer cancels the booking between 4 and 14 days before the scheduled party date, Dreamtime Teepees may retain or charge 50% of the total booking price, reflecting costs already incurred and the loss of the reserved booking date. If the Customer cancels within 3 days (72 hours) of the scheduled party, the full booking price will be payable and no refund will be provided, except where required by law. (iii) If Dreamtime Teepees is unable to fulfil a confirmed booking due to circumstances within its reasonable control, the Customer will be offered, where appropriate, the choice of an alternative date or a refund of amounts paid for Services that cannot be provided. Dreamtime Teepees will not be responsible for indirect or consequential losses resulting from a cancellation, to the extent permitted by law.

4. THEME VARIATIONS

(i) The Customer acknowledges that the colours, fabrics, bedding, decorations and accessories used in their selected theme may vary from photographs displayed on the Dreamtime Teepees website, social media or other promotional materials. From time to time, Dreamtime Teepees may update, replace or substitute styling items and accessories due to availability, stock changes, damage or improvements to our party themes. Where substitutions are required, Dreamtime Teepees will endeavour to maintain the overall style, colour palette and feel of the selected theme. Images shown on the website and social media are intended as a guide and the exact setup may vary.

5. SET UP

(i) Dreamtime Teepees will provide the Customer with an approximate two-hour arrival window for delivery and setup. While every effort will be made to arrive within this timeframe, arrival times may vary due to travel, traffic, weather or circumstances beyond our reasonable control. (ii) Customers should allow approximately 90 minutes for setup and 90 minutes for pack-down. Larger parties or more complex setups may require additional time. Alternative delivery, setup or collection arrangements may be discussed in advance and are subject to availability and agreement by Dreamtime Teepees. (iii) The Customer authorises Dreamtime Teepees, and its employees or contractors, to enter the premises at the agreed delivery, setup and collection times for the purpose of delivering, setting up, inspecting, maintaining, repairing, replacing or collecting any Equipment or items supplied by Dreamtime Teepees.

6. SPACE

(i) The designated setup area must be clean, dry, clear and ready for setup prior to Dreamtime Teepees’ arrival. All furniture, personal belongings and other items must be removed from the setup area by the Customer. Dreamtime Teepees is not responsible for moving furniture or clearing the area as part of the setup service. (ii) Each teepee setup requires a minimum floor space of approximately 1.8 metres in length × 1 metre in width per teepee. Where two teepees are positioned facing each other, a minimum overall length of approximately 4.1 metres is required. The Customer is responsible for ensuring that sufficient space is available for the number of teepees booked. If there is any uncertainty regarding the available space or proposed layout, the Customer should contact Dreamtime Teepees prior to the event. Dreamtime Teepees cannot guarantee that all booked teepees can be installed if the available space does not meet these minimum requirements. (iii) The Customer is responsible for ensuring that the setup area and access to the premises are safe, clear and suitable for delivery, installation and collection. Dreamtime Teepees will take reasonable care when delivering, setting up and collecting Equipment. However, to the extent permitted by law, Dreamtime Teepees will not be responsible for damage arising from unsuitable or restricted access, pre-existing conditions or the Customer’s failure to adequately prepare or clear the setup area.

7. HIRE PERIOD

(i) Unless otherwise agreed in writing, Dreamtime Teepees Equipment is hired for the period specified in the Customer’s booking confirmation. Delivery, setup and collection times will be arranged with the Customer prior to the event. (ii) The Customer must ensure that all Equipment is available and accessible for collection at the agreed time. If Dreamtime Teepees is unable to collect the Equipment due to the Customer, restricted access or the premises being unavailable, additional hire, travel or collection charges may apply. (iii) The Customer must not retain, relocate or continue to use the Equipment beyond the agreed hire period without prior approval from Dreamtime Teepees.

8. EQUIPMENT HIRE OBLIGATIONS

(i) The Customer is responsible for the care and safekeeping of all Equipment supplied by Dreamtime Teepees from the time it is delivered and set up until it is collected. During the hire period, the Customer must take reasonable care to protect the Equipment from loss, theft, damage, misuse and exposure to conditions that may cause damage. (ii) A checklist of Equipment may be provided at setup. The Customer must notify Dreamtime Teepees as soon as reasonably possible of any missing, damaged or incorrect items. Equipment lost, stolen or damaged beyond reasonable wear and tear while in the Customer’s care may be charged at the reasonable cost of repair or replacement. (iii) The Customer must not repair, alter, modify or attempt to repair Equipment without prior authorisation from Dreamtime Teepees. If Equipment becomes faulty, damaged or unsafe, the Customer must stop using it and notify Dreamtime Teepees as soon as reasonably possible. Where practicable, Dreamtime Teepees will use reasonable efforts to repair or replace faulty Equipment. (iv) Dreamtime Teepees will use reasonable care to deliver the Equipment at the agreed time and in suitable working condition. To the extent permitted by law, Dreamtime Teepees will not be liable for indirect or consequential loss arising from delays, non-delivery, breakdown or circumstances beyond its reasonable control. Where reasonably possible, Dreamtime Teepees will provide a suitable replacement, alternative arrangement or other appropriate remedy. (v) All setup, installation and pack-down must only be carried out by Dreamtime Teepees team members or authorised representatives. Teepees and associated Equipment are designed for indoor use only unless expressly agreed otherwise in writing. The Customer must not move, relocate, dismantle, alter or modify the Equipment after setup without prior approval. Children and guests must not climb on, hang from, jump on or otherwise misuse the Equipment. (vi) Smoking and vaping are strictly prohibited in or near the Equipment. Candles, open flames and other ignition sources must not be used in or near the Equipment. Damage caused by smoking, vaping, burns or open flames may be charged at the reasonable cost of cleaning, repair or replacement. (vii) Shoes must be removed before entering or using the teepees and associated Equipment. Face paint, nail polish, food and drinks must not be used or consumed in or near the teepees, beds, bedding or other hired Equipment. Food, drinks and nail polish may only be used in designated areas such as a pamper station or grazing station where provided. Pets must be kept away from all Dreamtime Teepees Equipment. Where additional cleaning is required due to stains, spills, food, drinks, nail polish, face paint, pets or other misuse, a $100 cleaning fee may be charged. Permanently damaged items may also be charged at the reasonable cost of repair or replacement. (viii) Customers are not required to wash or launder linen, bedding or other washable items. Where items require cleaning beyond normal laundering, an additional $100 cleaning fee may be charged. Permanently stained or damaged items may be charged at the reasonable cost of repair or replacement.

9. INJURY AND SUPERVISION

(i) Children must be appropriately supervised by a responsible adult while using or being near Dreamtime Teepees Equipment. Teepees and sleepover Equipment are recommended for children aged 5 years and over. (ii) Dreamtime Teepees does not provide childcare or supervision services. Appropriate adult supervision remains the Customer’s responsibility at all times. (iii) The Customer is responsible for ensuring Equipment is used safely and in accordance with these Terms and Conditions and any safety instructions provided. To the extent permitted by law, Dreamtime Teepees will not be responsible for injury, loss or damage arising from misuse, reckless or inappropriate use, inadequate supervision or failure to follow safety instructions. (iv) The Customer must advise Dreamtime Teepees prior to the event of any known allergies, sensitivities, skin conditions or other relevant requirements involving cosmetics, face masks, nail products, costumes or party products. The Customer is responsible for determining product suitability and obtaining any necessary parent or guardian consent. If irritation or an adverse reaction occurs, use of the relevant product must cease immediately. (v) To the extent permitted by law, the Customer is responsible for loss, damage, injury, cost or expense arising from misuse, negligent use or unauthorised use of Dreamtime Teepees Equipment. The Customer agrees to indemnify Dreamtime Teepees against reasonable claims, losses, costs or expenses arising from such misuse or negligence, except to the extent caused or contributed to by Dreamtime Teepees. (vi) The Customer is responsible for ensuring the premises are safe and suitable. Where the event is held at a hired venue, holiday accommodation or third-party premises, the Customer must obtain any necessary permission and comply with venue requirements.

10. PROMOTIONAL MATERIALS

(i) Dreamtime Teepees may photograph party setups, styling and Equipment for use on its website, social media and promotional materials. Photographs or videos clearly identifying children or guests will only be used where appropriate consent has been obtained. Where consent is provided, Dreamtime Teepees may use approved photographs or videos for promotional and marketing purposes without payment or compensation. Dreamtime Teepees will not publish a child’s full name or other identifying personal information without specific consent. The Customer may advise Dreamtime Teepees before or during the event that they do not consent to photographs of children being taken or used.

11. EVENTS BEYOND OUR CONTROL

(i) Dreamtime Teepees will not be responsible for delay or inability to provide the Services where caused by circumstances beyond its reasonable control, including severe weather, flooding, bushfires, road closures, natural disasters, government restrictions, power outages or other unforeseen events. (ii) Where such circumstances prevent Dreamtime Teepees from reasonably or safely providing the Services, Dreamtime Teepees will work with the Customer to arrange an alternative date or other reasonable solution, subject to availability. (iii) Any amounts paid will be dealt with reasonably having regard to Services already provided, costs reasonably incurred and the Customer’s rights under the Australian Consumer Law.

12. ILLNESS OR EMERGENCY RESCHEDULING

(i) If the Customer needs to request a reschedule due to illness or a genuine emergency, they should contact Dreamtime Teepees as soon as reasonably possible. (ii) Requests will be considered on a case-by-case basis and are subject to availability. (iii) Where Dreamtime Teepees agrees to reschedule, payments already made may be transferred to the new date. Only one reschedule will ordinarily be permitted unless otherwise agreed. (iv) Additional costs may apply where personalised, customised, perishable or non-refundable items have already been purchased specifically for the booking.

13. DELIVERY, TRAVEL AND ACCESS

(i) Delivery and travel charges, where applicable, will be advised as part of the booking or quotation and may vary according to the event location. (ii) The Customer must provide accurate delivery and venue details and advise Dreamtime Teepees in advance of access restrictions, stairs, lifts, long walking distances, difficult parking, gated access or other circumstances affecting delivery, setup or collection. (iii) Additional reasonable charges may apply where the location, access requirements or travel arrangements differ materially from information provided at booking. (iv) Dreamtime Teepees reserves the right not to proceed with a setup where access or site conditions are reasonably considered unsafe or unsuitable.

14. AUSTRALIAN CONSUMER LAW

(i) These Terms and Conditions are subject to the Australian Consumer Law and other applicable laws. (ii) Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. (iii) Where Dreamtime Teepees is legally entitled to limit its liability, any limitation contained in these Terms and Conditions applies only to the maximum extent permitted by law.

15. GOVERNING LAW

(i) These Terms and Conditions and any Contract between Dreamtime Teepees and the Customer are governed by the laws of New South Wales, Australia. (ii) The parties submit to the jurisdiction of the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.

16. CONTACT DETAILS

Questions regarding bookings or these Terms and Conditions may be directed to: Dreamtime Teepees
Amanda Fisher trading as Dreamtime Teepees
ABN: 19 469 195 785
Phone: 0452 377 614
Email:info@dreamtimeteepees.com.au
Mid North Coast NSW